Please read these terms carefully
Effective date: June 11, 2026 | Version 2.0
By downloading or using The Fur Finder, you agree to these terms and to Australian consumer law requirements that apply to the service.
The app provides lost and found pet reporting, pet profile registration, AI-assisted matching, community messaging, and rescue organisation support tools.
You must provide accurate information, use the service lawfully, respect privacy and intellectual-property rights, and use pet reports and communications only for legitimate pet reunification, care, safety, partnership, or approved advertising purposes. You are responsible for activity on your account.
You may not post illegal, fraudulent, threatening, abusive, hateful, sexually exploitative, graphic, deceptive, harassing, privacy-invasive, infringing, spam, malware, or dangerous content. Do not publish another personās sensitive information without permission, impersonate others, solicit prohibited transactions, or use pet reports to facilitate theft or harm. You grant The Fur Finder a limited licence to host, display, process, and distribute content as needed to operate and promote the service.
We may review, restrict, remove, preserve, or report content and may warn, suspend, or terminate accounts when we reasonably believe these terms, law, safety, or platform rules have been violated. Users can report or block profiles, messages, comments, Quick Snaps, and reports using in-app controls. Blocking limits direct interaction but may not remove content already shared publicly. Urgent threats should be reported to local emergency services.
AI-generated matches, confidence indicators, extracted details, and other automated results are suggestions, not guarantees. Results may be incomplete, delayed, or wrong. Verify identity using distinctive markings, ownership records, veterinary or microchip checks, and safe direct communication before relying on a result.
A report or match does not prove ownership. Finders should ask for reasonable evidence without publicly revealing every identifying feature. Meet in a safe, public, well-lit place or through a vet, shelter, council, or police station where appropriate. Do not send deposits or hand over a pet based only on messages, payment claims, or an AI result.
Paid subscriptions may renew automatically at the price and interval shown before purchase unless cancelled at least 24 hours before renewal or as otherwise stated by the applicable store. Manage or cancel through the store account used to subscribe. Deleting your Fur Finder account does not automatically cancel a subscription. Feature availability and pricing may change prospectively with notice required by law or the store.
Apple processes iOS in-app purchases, subscription billing, cancellation, and refund requests under Appleās terms and policies. The Fur Finder does not receive full payment-card details and cannot directly issue an Apple refund. Credits are limited service units, have no cash value, are not transferable unless stated, and cannot be redeemed for money. Promotional credits may expire under the terms shown when issued.
External destinations must use valid public https:// links and may be reviewed or removed for safety, accuracy, legality, or policy compliance. Advertiser and partner content does not constitute our endorsement. Report malicious, misleading, or inappropriate destinations through in-app reporting or support. We may moderate campaigns, links, and organisation content before or after publication.
The service may change, be interrupted, or contain errors. To the extent permitted by law, The Fur Finder is not responsible for user conduct, the accuracy of reports or AI suggestions, unsuccessful reunions, third-party destinations, or in-person interactions. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, including applicable consumer guarantees.
Our Privacy Policy explains how personal information is handled. For account, safety, billing, moderation, or legal support, use the Support page or email support@thefurfinder.com.
For questions or reports about these terms, contact support@thefurfinder.com.