Common questions

Location supports map pins and nearby alerts; camera and photo access support pet reports and optional biometric pet images; notifications support report and match alerts. You can deny or later change permissions in device settings, although related features may not work.

No. AI results are suggestions based on available images and report details. Always verify ownership, markings, records, and microchip information before handing over a pet.

Use the report or block controls on the relevant profile, message, comment, Quick Snap, or report. For urgent safety issues, contact local emergency services first and then email support@thefurfinder.com.

Subscriptions renew unless cancelled through the store account used to purchase them. Deleting your Fur Finder account does not cancel an App Store or Google Play subscription.

Sign in with the same store account used for the purchase, then use Restore Purchases in the app. If access is not restored, contact support with the platform and purchase date, but do not send full payment-card details.

Credits are limited, in-service units for eligible features. They are not money, cannot be redeemed for cash, and may be subject to expiry or promotional terms disclosed when issued.

Information is used to operate reports, matching, alerts, messaging, purchases, safety, analytics, and advertising where applicable. See the Privacy Policy for the full list of data categories, sharing, retention, and your rights.

In the app, go to Settings → Account → Delete Account. You can also request deletion by emailing support@thefurfinder.com from your account email. Store subscriptions must be cancelled separately.