Support
Questions about reports, matching, accounts, subscriptions, or app access.
support@thefurfinder.comGet in touch with the team.
Whether you need support, want to discuss a partnership, or have feedback on the product, this is the best place to start.
How we can help
Use the path that best matches your request so the right team can respond faster.
Partnerships
For vets, shelters, rescues, and organisations joining our directory or partner network.
Privacy & Data
For deletion requests, privacy concerns, and policy-related questions.
privacy@thefurfinder.comFAQ
Popular questions
A few of the questions we hear most often.
Which permissions does The Fur Finder request?
Location supports map pins and nearby alerts; camera and photo access support pet reports and optional biometric pet images; notifications support report and match alerts. You can deny or later change permissions in device settings, although related features may not work.
Are AI matches guaranteed?
No. AI results are suggestions based on available images and report details. Always verify ownership, markings, records, and microchip information before handing over a pet.
How do I report or block someone?
Use the report or block controls on the relevant profile, message, comment, Quick Snap, or report. For urgent safety issues, contact local emergency services first and then email support@thefurfinder.com.
How do subscriptions and cancellations work?
Subscriptions renew unless cancelled through the store account used to purchase them. Deleting your Fur Finder account does not cancel an App Store or Google Play subscription.